How to Change MTN Transfer PIN if Forgotten in 2 Simple Steps

I noticed that many MTN users want to know how to change their MTN transfer pin if they’ve forgotten it. MTN Share lets customers transfer airtime to family and friends.

If you’ve forgotten your MTN Share PIN, don’t worry. In this article, I’ll show you how to change it with simple steps that work.

The methods I’ll share are based on my experience and are guaranteed to work. Keep reading to learn how to change your MTN transfer PIN if you’ve forgotten it.

Importance of Your MTN Transfer PIN

Before we get into how to change your forgotten MTN Transfer PIN, let’s talk about why this four-digit code is important.

Your MTN Transfer PIN is a key security feature in the MTN Share service. It makes sure that only the owner of the phone number can use the airtime sharing service. This means that only you can send airtime from your MTN account.

Requirements For MTN Transfer PIN Reset Request

Here are the details you might need to provide to reset your MTN transfer PIN to default:

1. Phone number
2. Full name used in registration
3. Year of Activation
4. Date of Birth
5. Residential Address used for registration
6. Mother’s Maiden Name used for registration
7. Tariff Plan
8. PUK
9. Last Recharge Amount and Last Recharge Date
10. Frequently dialed numbers and Last number called
11. The last data bundle activated
12. Active services or subscriptions on your line (e.g., data, XtraTime, Callerfeel, Callertunez)
13. Last time a SIM swap was carried out on the line.

You may not need to provide all this information, but try to provide as much accurate information as possible. You can refer to our guide on how to check MTN SIM registration details to get most of these essential information required.

How to Change MTN Transfer PIN if Forgotten

To successfully change your MTN share PIN when you have forgotten it, below are the two steps you should take:

• Step 1: Reset your PIN
• Step 2: Change your default PIN

How to Reset MTN Transfer PIN

Resetting your MTN Share/Transfer PIN is the first and most crucial step in changing the old PIN you’ve forgotten.

There are four ways to reset your MTN transfer PIN:

1. Using USSD Code.
2. Chatting with MTN Customer Support Online.
3. Calling 300 (MTN toll-free line).
4. Visiting an MTN Physical Office.

Method #1 on Resetting MTN Share PIN: USSD Code

To reset your forgotten MTN transfer PIN using USSD code, follow these steps:

1. Dial *321#.
2. Select option 3 for “Forgot PIN”.
3. Provide your mother’s maiden name, date of birth, and state of origin as requested.
4. Input the information accurately and follow the prompts.
5. Once all the information provided are correct, your transfer PIN will be reset to 0000 (the default PIN).

Method #2 on Resetting MTN Share PIN: Chatting MTN Customer Support Online

Another way to reset your MTN transfer PIN is by chatting with MTN customer support via live chat. Follow these steps:

1. Open your browser and go to https://www.mtn.ng/.
2. When the page is fully loaded, click on the floating chat button below the page.
   
3. Tap “Start a New Conversation”.
   
4. Enter your phone number and click “Submit”.
5. An OTP will be sent to you; enter it and click “Submit”.
6. Type “I want to speak with a human agent” and send.
7. Tap “Yes, transfer me to the agent”.
8. An agent will be with you shortly.
9. Tell the agent that you would like to reset your MTN transfer PIN.
10. Provide all the necessary information requested by the agent, and your transfer PIN will be reset to the default PIN (0000).

Method 3: Calling 300 (MTN toll-free line)

Another way to have your MTN share PIN reset swiftly is by contacting MTN customer service on 300. Follow the guide below:

1. Dial 300, the toll-free line for MTN customer service.
2. Follow the automated prompts to connect with a customer support agent.
3. Explain that you’ve forgotten your transfer PIN and need help resetting it.
4. The customer support agent will ask you to provide some information to confirm your ownership of the SIM card. Here is how to get them if you don’t remember some.
5. Once your identity is confirmed, the agent will assist you in resetting your MTN transfer PIN.

Method 4: Going to MTN Office

Going to MTN office is another proven way to have your transfer reset quickly, especially when you have one close by. Remember to bring your NIN (National Identification Number) with you. When you arrive, go to the MTN help desk and explain that you’ve forgotten your transfer PIN and require it reset. They will ask for your NIN to confirm ownership of your SIM card. Once your identity is verified, the MTN help agent will reset your PIN to the default setting, which is 0000.

How to Get PIN for MTN Transfer

This is the second and the final step in changing your MTN Share PIN when you’ve forgotten the old one.

After resetting your MTN transfer PIN using any of the methods discussed earlier, you can now create a new PIN for MTN Share/Transfer.

To create a new PIN for your MTN transfers, dial *321*0000*NewPIN*NewPIN#. Replace “NewPIN” with the 4-digit code you want to use as your new PIN, and enter it twice in that order. For example, dial *321*0000*1234*1234#. Your transfer PIN will be created.

Another way to change your default PIN and create a new one for your MTN transfers is by sending “0000 NewPIN NewPIN” (without quotes) to 321 (MTN share number). For example, type: 0000 1234 1234 in an SMS and send it to 321. Your transfer PIN will be created.

Also Read:

How to Transfer MTN Credit to Another MTN Number

How to Share Data on MTN Through SMS

How to Remove Private Number on Android

How to Share Data on Glo to Glo

How to Check SME Data Balance on MTN

Conclusion

Forgetting your MTN transfer PIN is a common issue, but it doesn’t have to be a big problem. This article has explained how to change your MTN transfer PIN if you’ve forgotten it, in just 2 simple steps. Follow the steps in this guide, and you’ll have your new PIN quickly.

FAQs on How to Change forgotten MTN Transfer PIN